Why am I occasionally presented with an ALERT screen while working in RCU eBranch?
RCU eBranch will automatically sign you out if you have remained idle for a period of time. This is done in case you have forgotten to sign-off of the system. If you are idle on a particular page for a while, the system may interpret this to mean that you have left the system and will subsequently sign you off. When you then request your next page, you will be presented with the ALERT screen and you will need to sign back on again. If you have not been idle for any period of time and you receive the ALERT screen, this may be caused by your browser’s cookie configuration. To find out more about cookies, click here.
