Why are there two different prices for each level of Hardware Service?
Service pricing is divided into two categories, Upgrades and Extensions. • UpGrades With upgrades, Overland covers the cost of replacement parts, which is a cost benefit to you. Upgrades also provide a higher availability of support (Bronze, Silver, or Gold).Three Year upgrades are only available at the time of sale. One Year Upgrades are available during the factory warranty period . • Extensions Extensions are made after the warranty period and are added into the level of service purchased (Bronze, Silver, or Gold).The advance replacement is only available with extended service contracts. Purchasing an extended service agreement is the only way to be sure a trained technician will be available to service your equipment within a guaranteed response time.
