Why did I receive a generic medication instead of the brand-name medication that was originally prescribed?
Depending upon your prescriber and what is allowed by state law, Walgreens Mail Service will substitute generic equivalents for brand-name medications whenever possible. Generic medications have the same active-ingredient formula as brand-name medications. If you do not wish to receive a generic equivalent of your prescription, please contact Walgreens Customer Care Center toll free at 1-877-4AARP18 (1-877-422-7718) to request that the brand-name prescription be dispensed.
Depending upon your plan, your prescriber and what is allowed by state law, Walgreens Mail Service will substitute generic equivalents for brand-name medications whenever possible. Generic medications have the same active-ingredient formula as brand-name medications. If you do not wish to receive a generic equivalent of your prescription, call Walgreens Customer Care to request that the brand-name prescription be dispensed.
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