Why did speech move into the IBM WebSphere organization?
A. A lot of times these kinds of technologies are nurtured in IBM as Emerging Business Opportunities, but as they mature, they graduate from EBO status and become major contributors to our end-to-end solutions. The IBM WebSphere platform is key to a Service Oriented Architecture, and SOA is key to being an “on demand” business. With more than 2,400 SOA customer engagements, IBM helps companies become “on demand,” so they can react quickly to threats and new opportunities. The Contact Center is a crucial gateway into a company, so speech can be a vital part of the Contact Center strategy to empower customers to complete the transactions they need to complete on a 24X7 basis. Our embedded speech focus complements this by addressing the need for a more natural user interface for connected devices. Q. What changes, if any, do you have planned for IBM’s server-side speech recognition programs? A. We will continue to innovate with speech technologies and grow the use of speech as part of a l
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