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Why do legal-sized (8.5″ by 14″) documents get truncated when faxing from the OS 9 client?

April 26, 2017client documents faxing legal-sized OS truncated

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Why do legal-sized (8.5″ by 14″) documents get truncated when faxing from the OS 9 client?

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Certain applications (like Word) can override the default Page Setup in OS 9. Because the Page Setup is usually set to letter-size (8.5″ by 11″), faxes that are legal-sized (8.5″ by 14″) will be truncated to the default letter size (8.5″ by 11″) when faxed. To workaround this issue, open the document in the application (like Word), change the Page Setup to legal size, and save the document. Once saved, send the fax from the application by clicking print and follow the usual faxing steps.