Why do list errors occur?
Because human beings help prepare the list. 10. What if I get a complaint about a list error? First, turn a sow’s ear into a silk purse! You are now on the phone with a real, live prospect! Deal with the complaint as courteously as you can, see below, and then turn attention to the good things you can offer the caller. There’s no need for you, our client, to take any heat at all. Some people complain at almost any imperfection, and seem to enjoy sounding off… so deflect them to us! That’s one reason we are here. Give the complainer our phone #, or give me his or hers. I’ll write or call to take responsibility. 11. In what format does the monthly file come? Comma-delimited ASCII, tagged with a “.txt” suffix to make it easy for popular Internet Mail software to handle. Each field is separated from the next by a comma; each record ends with a line feed/carriage return. The fields are Title, First Name & M.I., Last Name, Street Address 1, Street Address 2, City, State, Zip, Z+4. All popu
Because human beings help prepare the list. 10. What if I get a complaint about a list error? First, turn a sow’s ear into a silk purse! You are now on the phone with a real, live prospect! Deal with the complaint as courteously as you can, see below, and then turn attention to the good things you can offer the caller. There’s no need for you, our client, to take any heat at all. Some people complain at almost any imperfection, and seem to enjoy sounding off… so deflect them to us! That’s one reason we are here. Give the complainer our phone #, or give me his or hers. I’ll write or call to take responsibility. 11. In what format does the monthly file come? Comma-delimited ASCII, tagged with a “.txt” suffix to make it easy for popular Internet Mail software to handle. Each field is separated from the next by a comma; each record ends with a line feed/carriage return. The fields are Title, First Name & M.I., Last Name, Street Address 1, Street Address 2, City, State, Zip, Z+4. All popu
