Why do so many council websites get some basics wrong?
A survey of local council websites I have carried out finds that none of them manage to get two basic things right. There are 1,001 different ways of judging the quality of your local council’s website, but increasingly I find there are just two, very simple, questions to ask which not only reveal an awful lot about the overall quality of the site (because I’ve yet to see a bad site which scores two ‘yes’ answers) but also in themselves are a key part of what a council should be doing online.
