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Why do tests that include vocal responses show a zero score?

April 26, 2017score tests vocal Zero

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Why do tests that include vocal responses show a zero score?

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There are two possibilities: the tests have not yet been scored, or they were scored with an out of date version of the key. To score vocal tests in the Administrator Program, use the option Candidate Information | Score Vocal Tests. Make sure the key being used to score the tests matches the version of the CritiCall System in use.