Why do users hear a beep sound (Tone on Hold) instead of Music on Hold?
A. Cisco CallManager checks these settings in order to play MoH to the users. • MoH configuration in Line settings • MoH configuration in Phone settings • MoH configuration in Device Pool settings Note: With Cisco CallManager 4.2, the Network Hold MoH Audio Source and User Hold MoH Audio Source is moved under Common Profile Configuration instead of Device Pool Configuration. In other words, with Cisco CallManager 4.2, the different locations to configure the audio source are: • Directory Number Level. • Device Level. • Common Profile Level. The DN/Line level takes the highest priority and the Common Profile takes the lowest priority. • If all of these settings have a value of None for MoH fields, then Cisco CallManager takes the values configured in the Cisco CallManager Service Parameters page. • Go to Cisco CallManager administration page. Choose the Service menu and choose Service Parameters. • Choose the Cisco CallManager server and choose the Cisco CallManager service. • Make sure
