Why does HMASC.com only accept phone cancellations?
Despite a continued effort to better serve our customers, we sometimes cannot keep track of every email message that is sent to us. Sometimes email-based inquiries can get mis-routed for several hours/days or worse…they may never even make it to us, with the result of our finding out about the order being cancelled after the item has already been shipped. By allowing order cancellations to be completed only by phone, we can immediately look up your specific customer information while confirming with you what you have ordered and which exact order you wish to cancel. Following this process helps prevent any mistakes from happening later to your account.
