Why does PC Pitstop say I am an “Unknown User”?
If you receive the message “Unknown user” when you try to log in, this indicates we do not currently have an account for the given email address. (Please note that the support forums have their own separate registration; you are not automatically registered in both places.) If you are sure that you have registered on the main site before with this email address, the account may have been deleted for one of these reasons: • Inactivity: The account has not been used for more than three months. • Bad email: Messages to the email address of a new account were returned undeliverable, and the problem was not corrected within a month. If your account has been deleted, simply create a new one with the same email address. To ensure that the account isn’t deleted, stay active on the site by testing your system and checking your email address at least once a month.
