Well, because you did something wrong. The way to deal with this is to debug the routine. This is accomplished by setting the Write above Text to File? to “Yes” and entering details of the record’s function in the Text for File Output field. Run the routine, and then look at the CMCalls.TXT file. In this file you will see each record and where things went wrong. Watch the system carefully to see where this happens by observing the port’s activities. For more information about the label field, read the description of the field in the beginning of the “Audiotex” section. The CMCalls.TXT file is defined by the Logging Parameter Call Log File, and can be viewed while CALLMaster is running. It would be helpful to turn off the status screen first so you don’t get a jumble of data on the screen. Another way to debug is to make a recording in each record. An Audiotex key will play the message first.