Why Employee Satisfaction?
Everyone’s abuzz about the J.D. Power home builder rankings, and rightfully so. Regardless of your personal stance on the data, more potential home buyers are making it part of their research prior to making a buying decision. And if they’re not, you can bet the salesperson of any well ranked company is bringing it to their attention. When you peel back the onion of customer satisfaction you’ll find an underlying correlation to employee satisfaction. Simply put, it takes satisfied employees to produce satisfied customers and takes satisfied customers to grow any business. Satisfied employees tend to willingly make contributions to the organization to ensure its financial security and longevity; realize and take pride in the importance and value of their work to internal and external customers alike; feel valued; welcome personal development and growth; feel free to share their opinions and ideas honestly; and better serve the needs of the customer. How do you know if your employees are
