Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Why F-Secure Anti-Virus for Microsoft Exchange started to report about “FM API error 20” when scanning e-mails?

April 26, 2017anti-virus e-mails exchange f-secure fm api error 20 Microsoft report scanning STARTED

0

Posted

Why F-Secure Anti-Virus for Microsoft Exchange started to report about “FM API error 20” when scanning e-mails?

1 Answer

0

Posted

This applies to all the F-Secure Anti-Virus for Microsoft Exchange versions when used together with F-Secure Content Scanner Server version 6.3x. Some viruses, typically Sober.D, may spread itself archived in a corrupted ZIP file. The corrupted ZIP file cannot be properly unpacked by F-Secure Content Scanner Server and the following error message will appear: 420 2004-03-08 11:12:59+03:00 fsav4exc FSAV4EXC\Administrator F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1 Scanning the file was unsuccessful. Agent: fsav4exc Transaction: 21437 Protocol: unknown Source: Destination: File name: Patch.zip File size: 33926 bytes Error: File ‘*123460760’ cannot be opened due to error: FM API error 20. File is corrupted in archive. Extended error code: 0. The file will be stopped and put into quarantine.