Why is the error message “Code – 103, ref. 35054: NaviPlan cannot initialize its security sub-system” message being received after successfully installing the program?
This message can appear for several reasons: • The system may need to be restarted. Shut down the computer and restart it. • NaviPlan was installed on a shared network drive. Most NaviPlan installations are stand-alone and must be installed on a hard drive local to the workstation. Re-install to a local drive. • The user does not have sufficient privileges to install the Crypkey service. If using Windows NT, 2000, XP, or 2003 the software must be installed by someone with Administrator access (or the equivalent). To determine whether the Crypkey service is running, go to the Start menu, select Settings – Control Panel – Administrative Tools, and then double-click the Services icon. The Services dialog box opens. Look for Crypkey License in the scroll box. If the Crypkey service is not running, obtain Administrator access to the computer and reinstall NaviPlan. • If the operating system has been upgraded to Windows NT, 2000, XP or 2003 from Windows 95, Windows 98, or Windows ME, reinsta
