Why is the website loading slowly, or not connecting at all?
There are a number of reasons why this could be happening. Try accessing another website such as www.bbc.co.uk. If you’re unable to access any other sites you may need to upgrade your browser or contact your Internet Service Provider directly for further assistance. However, if it is just this website you are having difficulties accessing, please contact our Customer Care team 0800 636262 providing as much detail as possible.