Why is there a timeout in QuestionPoint?
With a session-based service like QuestionPoint, we must maintain some type of timeout to free system resources. You can change the length of your QuestionPoint timeout period. The default length is 30 minutes. You can choose 30 minutes, 1 hour, or 2 hours at Home > Home > Settings. The Knowledge Base provides a 120-minute timeout period for adding, editing, and updating records. Also, when your Chat Monitor is active, no timeout period applies until you close the Chat Monitor window. You can see the time remaining in the browser status bar at the bottom of the browser window. The timeout clock resets itself when you click most buttons or links. When only a few minutes remain until your QuestionPoint session times out, QuestionPoint displays a timeout warning message in a separate browser window. Simply click the Reset Clock button in that window to reset the timeout clock. To reset the timeout at any time, click in the top right corner of any QuestionPoint screen.
