Why Use Computer-Telephone Integration?
Businesses other than large call centers can benefit from computer-telephony integration. The largest reason that a company would have computer-telephone integration is to allow each employee to have their own voice mailbox. Unlike with an answering machine, when you have CTI services on a server, the amount of voicemail or the size of the message will not matter. This allows your employees to keep important messages without having to worry about saving space. Customer service issues become easier with computer-telephone integration. When the customer calls in, their customer file can be set to pop up on the screen of the customer service representative that answers that particular call. This can save time and the effort of trying to find that customer’s account information. The computer-telephony system can also allow for information to be faxed out at the click of a button. As long as your touch-tone (or voice) activated call routing is set up to allow for smooth transitions, your cu
