Why use web-based service support?
Despite the value of preventive and predictive maintenance, most maintenance in commercial buildings is still governed primarily by a “fix when broken” or “change in response to complaints” approach. In the best cases, maintenance is based on calendar-time or run-time as a preventive measure. Generally, however, alarms, service requests and calls for technical support initiate dispatch of service. The service system is primarily manual and documentation of maintenance is generally limited . A Computerized Maintenance Management System (CMMS) using Web-based Service Support is the key to Smart Maintenance and is a new and exciting building maintenance and operating tool.
