Does iWise provide IT users with the ability to view automated diagnostic scripts based on incident & problem classification codes?
Yes. Each CI Alias in the iWise CMDB can contain iWise Analysis Scripts, which assist the iWise Incident and Problem Management processes. You can also define the problem or incident diagnostic steps in iWise Solution records. In addition, you can define checklists for each Catalog or Symptom type, which can be linked to specific incident and problem classification codes. Up-to-date analysis scripts are a powerful feature that enables your Service Desk to resolve many issues that previously had to go to other support levels for resolution. Any authorized iWise user can update the contents of these scripts/checklists, and they can be created and modified at any time.
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