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How do I troubleshoot the issue of tone on hold not playing and I hear complete silence when the call is put on hold in spite of the fact that tone on hold is enabled?

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How do I troubleshoot the issue of tone on hold not playing and I hear complete silence when the call is put on hold in spite of the fact that tone on hold is enabled?

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A. In order to resolve this issue, choose the CallManager Service Parameters Configuration page at Service > Service Parameters > CallManager, and set the Send H225 User Info Message parameter to User Info for Call Progress Tone.

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