How to troubleshoot when password reset does not happen?
In the agent mode, Check if the agent is running by looking at the Windows active process list for the entry ‘PMPAgent.exe’ or the presence of a process named PMPAgent in Linux Check if the agent port (default 5768) is reachable from the server through a TCP connection (using telnet) Check if the account in which the agent is installed has sufficient privileges to make password changes In the agentless mode, Check if the right set of administrative credentials have been provided and the remote synchronization option is enabled Check if the necessary services are running on the resource (Telnet / SSH for Linux, RPC for Windows) Check if the resource is reachable from the PMP server using the DNS name provided
