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Is it possible to customize email subject and body text of the notifications?

April 26, 2017body customize email notifications possible Subject text

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Is it possible to customize email subject and body text of the notifications?

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It is possible to customize email subject and body text of email notification that is sent to customers and support technicians. Additionally, using simple scripting language for building and editing email templates, you can choose exactly which data about the incident change will be communicated.