What are my minimum Internet browser requirements to access Charter ePay?
Any of the following Internet browsers will work: Internet Explorer 5.5 and higher, Netscape Navigator 6.2 and higher, or AOL 5.0 and higher. Your browser must have cookies and JavaScript enabled and be able to support 128-bit SSL encryption. If you are using another Web browser, please visit the browser Web site to verify if its version meets these requirements.
How secure is my online bill payment and personal information? Who can register to use Charter ePay? How does Charter verify that the account I am registering for online is really my account? Why do I need to provide you with my email address? If an account is in a name other than my own, can I still sign up for Charter ePay? What should I do if I forget my usermane or password? How do I change my password? How do I change my email address? Why do I need to notify Charter of a change to my email address? Does the Account Summary reflect recent activity since the last statement? Will I receive a reminder that I have an eBill ready for viewing and paying? When can I view past bills? Can I view recent activity? The amount on my online bill seems incorrect. What should I do? What types of payments can I make using Charter ePay? Can I make a payment greater than my regular monthly payment amount? Is a one-time payment recorded on My Account immediately? Can you cancel a one-time payment? Wh
