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What can I do if I receive Remittance Advice Details (RAD) code 0667: Date of issue does not match?

advice code ISSUE RAD remittance
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What can I do if I receive Remittance Advice Details (RAD) code 0667: Date of issue does not match?

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The denial was generated because the date of issue on the Benefits Identification Card (BIC) entered on the claim does not match the date of issue in our system. Enter the date of issue from the recipient’s BIC card. Providers cannot use the date of service as the date of issue. Call the POS Help Desk at 1-800-427-1295 for more assistance.

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A. The denial was generated because the date of issue on the Benefits Identification Card (BIC) entered on the claim does not match the date of issue in our system. Enter the date of issue from the recipient’s BIC card. Providers cannot use the date of service as the date of issue. Call the POS Help Desk at 1-800-427-1295 for more assistance.

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