What if I’m dissatisfied with the licensed postal operators response to my complaint?
If, after taking your complaint to the licensed postal operator, you are still not satisfied, you should ask to escalate your complaint to a manager responsible for complaints. If your complaint relates to a product or service provided by Royal Mail, you should be referred to Royal Mail’s Postal Review Panel. This acts as the final stage in Royal Mail’s complaint handling process.
Related Questions
- The council has received a complaint regarding a business in the council area. How do we find out if the business concerned is licensed under the Environment Protection Act 1993?
- What if I’m dissatisfied with the licensed postal operators response to my complaint?
- What if I’m dissatisfied with the licesed postal operators response to my complaint?