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What if I’m dissatisfied with the licesed postal operators response to my complaint?

April 26, 2017complaint Dissatisfied I’m operator postal Response

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What if I’m dissatisfied with the licesed postal operators response to my complaint?

1 Answer

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If, after taking your complaint to the licensed postal operator, you are still not satisfied, you should ask to escalate your complaint to a manager responsible for complaints. If your complaint relates to a product or service provided by Royal Mail, you should be referred to Royal Mail’s Postal Review Panel. This acts as the final stage in Royal Mail’s complaint handling process.