What is a predictive dialer
A predictive dialer is a telemarketing tool which is used to manage phone calls made to contacts on a telemarketing list. The goal of a predictive dialer is to increase talk time for agents, ensuring that they make as many connections with potential customers as possible. There are several different types of predictive dialing systems available, at varying costs. When a predictive dialer is used, it starts with a list of contacts which have been loaded into the dialer. The dialer is also fed information about the number of agents available to handle calls, and the average length of calls. Using this information, the dialer starts to dial numbers, and whenever a live person answers, the predictive dialer transfers the call to an agent. Calls which end in fax tones, busy signals, disconnection messages, and answering machines are dropped, with some predictive dialers flagging these calls so that bad numbers can be scrubbed from the list. Using constant updates about the number of agents
A predictive dialer is defined as the following: A predictive dialer is a computerized phone calling system that automatically dials telephone numbers from a controlled list for the express purpose of connecting the “live answers” to agents assigned to sales or other campaigns. Predictive dialers and predictive dialing campaigns are widely used in customer contact centers. A predictive dialer has been proven to dramatically increase the amount of time a call center agent spends “talking” on the phone rather than waiting: a 2002 survey indicated an increase in talk time from twenty minutes an hour to almost fifty. The system is most suitable for low quality lists (ones that have suspect phone numbers or low probability of successful call completion) and large numbers of agents; a high contact rate can actually overwhelm the predictive dialing call center. One of the unique features and advantages of the DSC predictive dialer phone systems is the fact that they can deliver calls to your
The following is a definition for Predictive Dialer from Wikipedia: • “A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers.” According to google “Definitions of Predictive dialer on the Web: • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
