What is a Virtual Dialer?
A virtual dialer is a communications tool used by customer service employees such as virtual receptionists, call center agents, or telemarketing service representatives which give them the ability to perform outbound telephone calls without entering a telephone number for each call. This electronic device can be programmed to call a telephone number by pressing a specific button. By using an automatic dialing system to automatically communicate between any two points in a telephone network, the customer service agent can wait until he/she hears a predetermined response before handling the telephone call. Virtual dialers can provide multiple software options such as understanding a live person, busy signals, and reaching a voice mail system. For instance, the dialer can be programmed to keep dialing a busy signal until a live person answers. Also, the telephone menus can provide the option to be placed on the “Do Not Call” list and avoid the possibility of a company receiving penalties.
