What is a VoIP Call Center?
Voice over Internet Protocol (VoIP) technology is the future of telephone and, more precisely, marketing communication. In this era of telemarketing, customer relationship management (CRM), and data collection, a VoIP call center optimizes response effectiveness, marketing strategy, and, in some cases internal company functions. Essentially, a VoIP call center centralizes telemarketing, ordering and customer service functions for various manufacturing and service companies. VoIP is the breakdown of telephone voice data into digitized packets. The packets are then segmented, compartmentalized, and transmitted, in bits and bytes, via a packet switching network, to a designated Internet Protocol (IP) address. The receiver of the message will be another computer that collects and reassembles the data at the receiving end of the transmission and presents a voice on the receiving telephone. A VoIP system, therefore, all but eliminates the need for a Local Area Network (LAN) connection — a p
A call center that transmits voice conversations over the internet by changing voice signals into digital packets that can be transmitted over the internet. VoIP results in cost savings through avoiding some of the toll charges associated with regular phone lines and provides outstanding sound quality.
