What is the CSR Support Center Console?
The CSR Support Center Console is where the CSR manages support sessions and performs support actions. The Console can be accessed from any PC on the Internet by any web browser. When a CSR logs in to the eBLVD Support Center®, he will automatically be taken to the CSR Support Center Console. The first time a CSR logs on from a particular PC, a small software applet is installed. The console consists of the following areas which are identified below: Ticket Search and Open New Ticket Function • Search for a Ticket • Open a New Ticket Toolbox The Toolbox gives access to ‘tools’ which allow you to: • Pick up a New or Open Ticket • ManageTickets • Manage Setup Codes • Manage Surveys • Manage Contacts • Generate a Ticket History Report • Configure Co-branding Ticket Queue Manager The Ticket Queue Manager provides a list of Open tickets, including the ticket status, name of the customer, host name, and ticket creation date. The Ticket Queue is where you can: see which customers are waiting
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