What is the ticket exchange policy?
The Phantoms has the least restrictive season ticket holder exchange policy in the AHL. As a season ticket holder, you can exchange any number of unused tickets for any future games during the regular season. In order to complete the exchange, the Customer Service Department must have your unused tickets in-hand at least 24 hours in advance of the game desired. You can either mail your unused tickets to Phantoms Customer Service or exchange them at the Season Ticket Holder Exchange window located behind Section 201. All exchanges are for future games only. No exchanges will be done on the day of the game desired. All 20 and 10-game plan holders have a pre-selected set of games to exchange tickets. The guidelines are the same. All exchanged tickets are due at least 24 hours before the game desired, and no exchanges will be done on the day of the game desired.
Ticket exchanges are a benefit we offer exclusively to Subscribers. Should any Subscriber find themselves unavailable to attend one of their ticketed performances, he/she may request an exchange into any of the other performances of the same opera, subject to availability. Click here for more information about ticket exchanges.
