What kind of services must transit personnel provide?
Because safe and nondiscriminatory transportation is the responsibility of the transit operator, Section 37.173 of the DOTs ADA regulations requires transit operators to train their personnel to properly assist and treat individuals with disabilities with sensitivity, and to operate vehicles and equipment safely. This includes training personnel to use the accessibility equipment and to accommodate the different types of common wheelchairs. Attendant-type services (e.g., carrying passengers, personal baggage, or suitcases) are not required, but assistance with boarding and disembarking, including pushing a manual wheelchair up a particularly steep ramp, is required. What if the accessibility equipment is missing or not working? Section 37.161 of the DOTs ADA regulations requires transit operators to maintain and repair the accessibility equipment. Section 37.163 requires public transit operators to establish a schedule or system to ensure regular and frequent maintenance checks and to
