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Why do I see multiple rows for calls on Cisco CallManager Attendant Console when I have only one call on the phone?

April 26, 2017attendant cisco callmanager console phone rows

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Why do I see multiple rows for calls on Cisco CallManager Attendant Console when I have only one call on the phone?

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A. For certain versions of Cisco CallManager, there is a known problem where the Attendant Console does not reflect the correct set of call details if the application is launched while there is activity on the phone. The affected versions are those prior to 3.1.4 and 3.2.2.