Why is the Philippines a good locale for an outsourced call center and business support center?
The Philippines is the third-largest English-speaking country in the world, has an excellent educational system, and produces more than 400,000 college graduates each year. Filipinos have a well-deserved reputation as hard workers and excellent employees with a positive attitude toward relationship building and customer focus. In addition, Filipinos have a strong cultural affinity with the United States and enjoy watching American television and listening to American music. Many major companies such as Microsoft, Dell, Sprint, Vonage, Verizon, T-Mobile, Time Warner, and AOL have outsourced some of their customer support services to the Philippines because of the availability of high-quality, college-educated workers.
